Unlimitech Cloud LLC – General Terms and Conditions
1. Introduction
Welcome to Unlimitech Cloud LLC. These terms and conditions outline the rules and regulations for the use of our services. By engaging with our services, you accept these terms in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our services.
2. Acceptance of Terms
By accessing and using our services, you accept and agree to be bound by the terms and provisions of this agreement. Additionally, when using these services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in these services will constitute acceptance of this agreement.
3. Eligibility
Our services are intended for use by adult individuals and companies from anywhere in the world. By using our services, you represent and warrant that you meet this age requirement if you are an individual, or that you are an authorized representative if you are a company.
4. Account Responsibilities
Clients are responsible for maintaining the confidentiality of their account credentials and for restricting access to their account. Clients agree to accept responsibility for all activities that occur under their account, including any services, contracts, and payments resulting from the business relationship. This responsibility extends to any decisions made by their employees or representatives. Clients must ensure that all information stored in their account is accurate and up-to-date.
5. Use of the Service
Clients must use our services only for lawful purposes and in accordance with these terms. Prohibited activities include, but are not limited to, violating any applicable laws or regulations, engaging in fraudulent or deceptive practices, and infringing on the rights of others. Clients are also prohibited from using our services to transmit any harmful or malicious code, disrupt the integrity or performance of our services, or attempt to disrupt the delivery of services to other customers. Additionally, our company does not support activities related to pornography, nudity, illegal drugs, legalized drugs such as marijuana and others, or psychiatric drugs. If the client intends to use our services for any of these prohibited purposes, they must abstain from using our services.
6. Intellectual Property
All content, including but not limited to software, images, text, and design, provided by Unlimitech Cloud LLC is owned by or licensed to us. Clients are granted a limited, non-exclusive, non-transferable license to use the content and services for their intended purposes. Any unauthorized use of the content may violate copyright, trademark, and other laws.
For custom software developed exclusively for the client, the intellectual property rights will be transferred to the client only upon full payment of all corresponding costs and fees, as specified in the agreements.
Unlimitech Cloud LLC may include proprietary software as part of the solutions developed for the client. This proprietary software is licensed exclusively for use within the specific software module developed for the client. Clients are prohibited from using our proprietary software for new developments or modules different from the one it was included for. Additionally, we do not offer any warranty on any part of the proprietary software that is not directly used in the developed software module.
Additionally, we may provide third-party software licensed to us as part of the solution. We may grant authorization for the use of our licenses strictly for the purposes they were intended for. Clients are prohibited from using our third-party licenses in any other software or module different from the one authorized. All third-party software is provided “as-is,” and Unlimitech Cloud LLC is not liable for any issues or damages arising from its use. Despite our responsible selection of third-party software based on our cost-performance-security assessment, clients must not reproduce, duplicate, copy, sell, or resell any part of our services without our express written permission.
7. Privacy Policy
We are committed to protecting your privacy. Our privacy policy, which sets out how we will use your information, can be found at [insert privacy policy URL]. By using our services, you consent to the processing described therein and warrant that all data provided by you is accurate.
8. Fees and Payment Terms
Clients agree to pay all fees and charges specified in the project proposal or contract. Payments are due according to the schedule specified in the proposal or contract. Late payments may incur additional charges as outlined in the agreement. Invoices will be issued at the intervals specified in the project proposal or contract, and payments must be made within the timeframe stated on the invoice.
Our main payment method is Stripe, which may include the ability to pay with credit or debit cards. For payments higher than 1000 USD, the authorized payment methods are ACH or international transfer. Other payment methods for these higher values can be enabled upon request.
All payments should be made in USD, the official currency, and via the agreed payment method. Clients are responsible for any applicable taxes or fees resulting from the use of our services. No service will be delivered before payment is received in full. Payment is considered received when the funds are in our account, not when they are in transit (e.g., via ACH).
For longer projects that may be divided into phases, each phase must be paid for in advance as agreed upon in the contract. If the client does not pay the next installment as scheduled, no further services will be delivered. Continuing to deliver services without receiving the corresponding payment is considered free service, which is strictly prohibited.
By submitting a payment method to Stripe, clients authorize Unlimitech Cloud LLC to charge any amount due to any of these payment methods without the need for prior notice, in accordance with the terms of the original contract or proposal.
If a client fails to make a payment when due, Unlimitech Cloud LLC reserves the right to suspend or terminate the services until full payment is received. Additional charges may apply for the suspension and reinstatement of services, such as web servers or Google Workspace accounts, to cover the costs associated with these actions.
9. Termination
Both parties have the right to terminate the agreement for any reason with a 30-day written notice. Upon termination, clients must pay for all services rendered up to the termination date. Unlimitech Cloud LLC reserves the right to terminate the agreement immediately for breach of these terms and conditions.
If the agreement is terminated by the client, any prepaid fees for services not yet rendered will be forfeited. If the agreement is terminated by Unlimitech Cloud LLC for a breach of these terms and conditions, the client will be liable for any costs incurred up to the date of termination and any additional costs resulting from the breach.
In the event of termination:
- All licenses granted to the client for third-party software provided by Unlimitech Cloud LLC will terminate, and the client must cease all use of such provided licenses.
- The intellectual property rights for the software developed exclusively for the client will be transferred to the client only if all remaining fees and costs have been paid in full.
- Unlimitech Cloud LLC will not provide authorization for the continued use of third-party software licenses owned by Unlimitech Cloud LLC.
- The client will retain the license to use proprietary software included as part of the developed solution, as previously stated in the Intellectual Property section, provided that all fees have been paid.
- Any third-party software licenses purchased directly by the client remain the property of the client.
10. Disclaimers and Limitation of Liability
Our services, including software development and infrastructure services, are provided “as is” without any warranties, express or implied. Unlimitech Cloud LLC makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, regarding the services provided, including any warranty that the services will be uninterrupted, error-free, or free of harmful components.
Unlimitech Cloud LLC commits to making the best effort to meet project objectives and develop software according to the original scope. We provide a warranty for bugs within a specified warranty period as outlined in the project proposal or contract. However, we are not liable for project delays due to technical difficulties or emergent complexities in the implementation. These challenges are part of the inherent nature of software development, which is a probabilistic activity based on estimations rather than fixed times and goals.
Clients understand that the original scope of a project may need to change and be re-negotiated based on unforeseen complexities and difficulties that arise during the development process. Such changes do not constitute grounds for complaints about the service or for initiating a refund request.
To the fullest extent permitted by law, Unlimitech Cloud LLC disclaims all warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Unlimitech Cloud LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; or (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services.
In no event shall Unlimitech Cloud LLC’s aggregate liability for all claims related to ongoing projects that are subject of the complaint exceed the total amount of fees received by Unlimitech Cloud LLC from the client for the use of paid services during the past six months. This limitation does not include projects that have already been delivered or are within the warranty period. This limitation only applies to ongoing services and does not include subscription services, except for the current subscription month. All previous subscription months are considered delivered services and are not included in this limitation.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Florida for the resolution of any disputes arising out of or relating to these terms and conditions or your use of our services.
12. Dispute Resolution
Any disputes arising out of or in connection with these terms and conditions shall be resolved through good faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the dispute to mediation before a mutually agreed mediator. If mediation fails to resolve the dispute, the parties agree to submit the dispute to binding arbitration conducted in accordance with the rules of the American Arbitration Association (AAA). The arbitration will be held in Florida, and the arbitrator’s decision will be final and binding.
Each party will bear its own costs and expenses in connection with the arbitration, and the parties will equally share the fees and expenses of the arbitrator. There will be no reimbursement of legal fees to any of the parties, regardless of the outcome of the arbitration.
13. Changes to Terms
We reserve the right to revise and amend these terms and conditions from time to time. Any changes will be posted on our website, and your continued use of our services following the posting of any changes constitutes acceptance of those changes. It is your responsibility to check the terms and conditions periodically for updates.
14. Contact Information
If you have any questions about these terms and conditions, please contact us at:
Unlimitech Cloud LLC
8813 Fox Dr.
Polk City, FL 33868
Email: contact@unlimitech.cloud
Phone: +1 727 307 4342
Hosting Cloud
Terms of Service
Effective Web Design
Terms of Service
Google Workspace
Terms of Service
Remote Teams
Terms of Service
Website Factory
Terms of Service
Software factory
Terms of Service
Unlimitech Cloud LLC – Hosting Cloud Service Terms and Conditions
1. Introduction
These terms and conditions govern the use of the Hosting Cloud service provided by Unlimitech Cloud LLC. By engaging with our service, you accept these terms in full. If you disagree with any part of these terms, you must not use this service. These specific terms are to be read in conjunction with our General Terms and Conditions. In case of any conflict, the terms specified here will take precedence.
2. Scope of Service
The Hosting Cloud service is designed to provide cloud-based VPS hosting for clients, such as marketing agencies or website-building operations, who need a reliable and scalable solution to offer hosting services to their own customers. The Hosting Cloud service implements advanced technological strategies to meet commercial-grade requirements, using AWS infrastructure as a base for high scalability and performance.
We cannot guarantee the performance of a server in relation to every website. Actual website needs may differ, and different server capacities and classes may be needed according to each site’s requirements.
The Hosting Cloud service includes:
- Server creation and installation of websites on said servers.
- Management of software updates, operating system updates, and AWS technical bulletins.
- Technical support for infrastructure.
- Content Delivery Network (CDN) for hosted websites.
- Backups and monitoring for reliable production hosting.
The Hosting Cloud service allows clients to offer faster and more efficient hosting solutions to their customers. In combination with other services, such as Website Factory, clients can offer a comprehensive service to their customers.
3. Payment Terms
The Hosting Cloud service is billed in packages of servers. Generally, it is offered in batches of 20 servers. When the maximum of these 20 servers is reached, a new package of 20 servers is initiated. The customer pays for the number of active server batches they have at that time, billed monthly in advance.
Backup Storage and CDN Capacity: Backup storage capacity and CDN capacity are purchased separately on an annual basis. Each site requires at least 5 GB of backup storage and 5 GB of CDN capacity per month, which are paid for the entire year, prorated. Additional capacity may be purchased at any time if needed.
Advance Payment: Payment is required in advance for all Hosting Cloud services, based on the number of active server batches at the time of billing.
Minimum Commitment: The minimum commitment for the Hosting Cloud service is three months. The installation of the cloud requires significant technical handling and installation, which is not charged upfront. However, if the contract is canceled before the three-month commitment is fulfilled, an installation fee of 500 USD will apply.
4. Intellectual Property Rights
All optimization plugins, and any other plugins or software that are installed as part of the Hosting Cloud service, remain the intellectual property of Unlimitech Cloud LLC or third-party licensors. The licenses for these plugins or software are owned by Unlimitech Cloud LLC, and clients are authorized to use these plugins only while they are subscribed to the Hosting Cloud service.
Upon termination of the Hosting Cloud service, all optimization plugins, CDN services, backup services, and other related services provided by Unlimitech Cloud LLC will be removed from the servers. The client will retain control of their AWS Cloud but without the additional support, monitoring, or plugins provided by Unlimitech Cloud LLC. This won’t affect the availability of the websites.
5. Client Responsibilities
The client is responsible for defining the terms of service to their final customers. Unlimitech Cloud LLC will not provide support or service directly to the client’s customers.
The AWS infrastructure belongs to the client, and the client is responsible for making all necessary payments for AWS usage fees. Unlimitech Cloud LLC will not be liable for any AWS costs incurred by the client.
6. Termination
In the event that the customer cancels the Hosting Cloud service, Unlimitech Cloud LLC will remove any monitoring, support, backups, CDN services, and plugins provided as part of the service. The servers will be handed over to the client, and only the native and basic AWS services will remain, which the client can manage independently or with the help of a third party.
Termination before the minimum three-month commitment period will result in an installation fee of 500 USD being charged to cover the initial setup costs.
7. Limitations of Liability
Unlimitech Cloud LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from the use or inability to use the Hosting Cloud service. Our liability is limited to the total amount of fees received for the service in the past six months. We do not guarantee specific outcomes such as increased website performance or availability beyond what is supported by AWS infrastructure.
We are not liable for security issues caused by third-party software or infrastructure, including AWS. We only take preventive measures to help improve security.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising out of or relating to these terms shall be resolved in accordance with our dispute resolution procedures.
9. Contact Information
If you have any questions about these terms and conditions, please contact us at:
Unlimitech Cloud LLC
8813 Fox Dr.
Polk City, FL 33868
Email: contact@unlimitech.cloud
Phone: +1 727 307 4342
Unlimitech Cloud LLC – Effective Website Design Service Terms and Conditions
1. Introduction
These terms and conditions govern the use of the Effective Website Design service provided by Unlimitech Cloud LLC. By engaging with our service, you accept these terms in full. If you disagree with any part of these terms, you must not use this service. These specific terms are to be read in conjunction with our General Terms and Conditions. In case of any conflict, the terms specified here will take precedence.
2. Scope of Service
The Effective Website Design service includes initial consultation, custom website design, development, and basic SEO optimization as per the requirements agreed upon during the project scoping. The service is primarily aimed at clients who need a corporate website, an e-commerce site, a custom site, or similar. The design process starts with understanding the client’s requirements and creating a detailed proposal that outlines the objectives and scope of the project.
During the design phase, we provide a layout of the homepage in a design file such as Photoshop or a similar format. Once the client approves the design, no significant changes to graphic elements, colors, or structure will be allowed unless it is agreed that specific adjustments are required for functionality and are indeed under the project’s objective and scope. In any other case, such changes will represent an extra cost.
Additional features, such as advanced SEO, functional integrations (e.g., WooCommerce, CRM, plugins, etc.), special custom pages, or ongoing maintenance, may be offered for an additional fee as specified in the service proposal or contract.
3. Payment Terms
Advance Payment: Payment is required in advance to begin any website design project. The agreed payment amount will be specified in the service proposal or contract.
Payment Methods: Payments may be made via automatic ACH, Credit/Debit card through Stripe, or international transfer. Clients must pay according to the payment schedule provided in the proposal or contract.
Payment Milestones: For larger projects, the payment may be split into milestones. In general website projects, payments are split into two: one at the start of the project, and a second one midway. Each milestone must be paid in advance before work on that phase can proceed. In case of non-payment, the project will be suspended until the payment schedule is up to date.
4. Design Process
The website design process involves several steps, including consultation, prototyping, revisions, and final approval. Clients are entitled to up to three rounds of revisions during the design phase for the homepage. For subpages, up to two rounds of revisions are allowed. A revision is defined as a set of requested changes provided at one time, which may include modifications to layout, content placement, or graphic elements, as long as they are within the originally agreed scope. Any additional sets of changes beyond the allowed rounds will be counted as new revisions and billed separately.
Clients are responsible for providing content, images, and other necessary assets in a timely manner. Unlimitech Cloud LLC does not provide content creation services; all text, images, videos, products, and other content must be supplied by the client. Delays in providing these materials may result in an extended project timeline or additional fees if the delay exceeds one month. Once a design is approved, no structural changes or additional features beyond the agreed scope will be allowed without incurring additional costs.
After the homepage is approved, additional pages will be designed based on the approved homepage layout. If desired, these additional pages can be designed in Photoshop or a similar tool for client approval prior to implementation.
5. Project Timeline and Delivery
Project timelines are estimates and subject to change based on project complexity and client response time. Unlimitech Cloud LLC is committed to delivering high-quality service within the agreed timeframe but cannot guarantee an exact delivery date if unforeseen challenges arise during the project.
Delivery is defined as the point at which the objectives and scope of the project have been fulfilled. While we strive to involve the client in the validation process, if the client neglects to participate, Unlimitech Cloud LLC may proceed with a unilateral delivery. This involves presenting the product along with any necessary proof of functionality, such as videos or screenshots. Delivery does not mean the website is published; publishing is a separate value-added service provided upon request after delivery.
If there is no suitable location for publishing, delivery will be made by enabling the download of a site backup that can be restored in the future. The client has two weeks to instruct where to publish the website after delivery. If no instruction is provided within this timeframe, any subsequent publishing services will be charged additionally.
Clients are responsible for providing content in a timely manner. The lack of providing content will not stall the project in terms of delivery. If, after a reasonable period, the content is not delivered by the client, Unlimitech Cloud LLC will proceed to deliver the website with placeholder (dummy) content to fulfill the delivery schedule. Uploading client-provided content after delivery may generate an additional charge.
6. Client Responsibilities
- Content Provision: Clients must provide all necessary content, including text, images, videos, products, and any other required assets in a timely manner. Clients are also responsible for ensuring that the content provided meets adequate quality standards, such as proper grammar, spelling, and formatting. Unlimitech Cloud LLC generally does not revise content, so clients cannot rely on us to fix these issues. However, if we are aware of such issues and are able to correct them, we may do so, but this does not take over the client’s responsibility for the content quality. Unlimitech Cloud LLC does not provide content creation services, and any delays in providing these materials may extend the project timeline or incur additional fees.
- Timely Communication: Clients are expected to communicate effectively and respond to requests for feedback or approval during the design and development phases. We expect overnight client response times, or up to three days in the worst-case scenario. Delays in communication may impact the project timeline and result in additional costs.
- Approval: Once any part of the project, including design and revisions, is approved, the client must adhere to the agreed scope. Any significant changes requested after approval will be considered out of scope and will incur additional charges. Approval must be given in writing, and any statement that indicates acceptance is considered an approval. It is suggested that approvals are as explicit and concise as possible.
- Revision Requests: Clients are entitled to a limited number of revisions as specified in the contract. A revision is defined as a set of requested changes provided at one time. Any revisions beyond the allowed rounds will be billed separately.
- Publishing Instructions: The client has two weeks to instruct where to publish the website after delivery. If no instruction is provided within this timeframe, any subsequent publishing services will be charged additionally.
- Third-Party Licenses: If the client chooses not to use Unlimitech Cloud LLC’s hosting services, they must independently purchase any required third-party licenses. Unlimitech Cloud LLC will not be responsible for the use, licensing, or any issues arising from these third-party components.
Failure to fulfill these responsibilities may lead to delays, additional costs, or project suspension.
7. Hosting Services and Plugins
If the client chooses to use Unlimitech Cloud LLC’s hosting services, the hosting environment will be managed and maintained by Unlimitech Cloud LLC. This includes monitoring server performance, implementing security measures, and ensuring uptime according to industry standards. Hosting fees are charged separately from website design and development services.
We provide a selection of plugins as part of our hosting service, such as security, backup, and performance optimization plugins. These plugins are provided under the licenses held by Unlimitech Cloud LLC and are for use solely within the hosted website environment. Any misuse or unauthorized modification of these plugins may result in additional fees or the termination of the hosting service. We also offer a custom CDN as part of the hosting to enhance content delivery speed and performance.
We use a suite of licensed plugins as part of the website creation process, including those for forms, mail integrations, and website builders. These plugins are provided without additional charges if the client uses our hosting services. If the client chooses not to use our hosting, they must purchase these licenses independently, which is often more expensive and less efficient. We strongly advise clients to use our hosting to save on these costs. Unlimitech Cloud LLC will not use free untested plugins in the website building process as doing so may increase implementation times and negatively affect the quality of the product.
Clients must be aware that plugins may require periodic updates. Unlimitech Cloud LLC will manage these updates, included as part of the hosting service, to ensure the website remains secure and operational. However, compatibility issues may arise due to plugin or platform updates, and resolving such issues may incur additional charges. We may only support restoring a previously working version of the site as part of our basic hosting support.
8. Intellectual Property
Upon full payment, clients will receive ownership of the website design, including the custom code and graphics provided by Unlimitech Cloud LLC. Content must be provided by the client, and Unlimitech Cloud LLC does not take ownership responsibility for any client-supplied content. Any proprietary licenses, tools, or plugins used in the development remain the property of Unlimitech Cloud LLC, and clients are granted a limited, non-transferable license to use these components solely within their website.
Third-party software or services used as part of the website are subject to their respective licenses, and Unlimitech Cloud LLC is not responsible for any restrictions imposed by these third-party providers.
9. Termination
Clients may terminate the service with a 15-day written notice. Any work completed up to the termination date must be paid for in full, and any prepaid fees for uncompleted work are non-refundable.
Unlimitech Cloud LLC reserves the right to terminate the agreement for breach of these terms and conditions. Upon termination, all licenses granted by Unlimitech Cloud LLC will be revoked, and clients must cease using any proprietary software or assets provided as part of the service.
10. Support and Maintenance
Basic support is included during the website development phase and for 30 days after the final delivery. Ongoing maintenance and support beyond this period require a separate agreement and fee. Support covers bug fixes and minor updates but does not include changes or additional functionality unless agreed upon separately.
Revisions after the website is launched are limited to ensuring that the website functions as originally intended. Major changes, including adding new sections or altering the structure, will incur additional charges.
11. Limitations of Liability
Unlimitech Cloud LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from the use or inability to use the website. We are also not liable for issues related to third-party software, including security breaches arising from their use. While we take preventive measures to enhance security, we do not guarantee any specific outcome or the complete prevention of security incidents. Our liability is limited to the total amount of fees received for the service in the past six months. We do not guarantee specific outcomes such as increased sales or website traffic.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising out of or relating to these terms shall be resolved in accordance with our dispute resolution procedures.
13. Dispute Resolution
Disputes related to these terms and conditions will be resolved through good faith negotiation or binding arbitration as outlined in the General Terms and Conditions.
14. Contact Information
If you have any questions about these terms and conditions, please contact us at:
Unlimitech Cloud LLC
8813 Fox Dr.
Polk City, FL 33868
Email: contact@unlimitech.cloud
Phone: +1 727 307 4342
Unlimitech Cloud LLC – Google Workspace Service Terms and Conditions
1. Introduction
These specific terms and conditions for Google Workspace services are to be read in conjunction with the General Terms and Conditions. In case of any conflict, the terms specified here will take precedence over the general terms.
2. Payment and Subscription Terms
Advance Payment: Customers must pay in advance to activate the Google Workspace service. This applies to all subscription types: monthly, quarterly, biannual, and annual.
Payment Methods:
- Payments can be made via automatic ACH or Credit/Debit card through Stripe for monthly subscriptions.
- Payments for quarterly, biannual, and annual subscriptions can be made via automatic ACH, Credit/Debit card through Stripe, or other methods as specified in the agreement.
Minimum Invoice Value: To qualify for monthly, quarterly, or biannual subscriptions, the minimum invoice value must be at least 100 USD.
3. Subscription Conditions
Common Conditions:
- All subscriptions are automatically renewed for the same period of time (e.g., monthly, quarterly, biannual, or annual) until canceled.
- Customers are responsible for ensuring timely payments to avoid service interruption.
- No service will be delivered before payment is received in full. For first-time payments, funds need to arrive in our account. For renewals, payment is considered received when the funds are in our account or in transit (e.g., via ACH).
- Customers must pay within five days after the subscription is due to avoid service suspension.
Monthly Subscriptions:
- The minimum monthly amount must be at least 100 USD.
- Monthly payments can only be made via automatic ACH or Credit/Debit card through Stripe.
Quarterly, Biannual, and Annual Subscriptions:
- These subscriptions follow the same payment policies as monthly subscriptions, with payments due in advance.
- Payments for quarterly, biannual, and annual subscriptions can be made via automatic ACH, Credit/Debit card through Stripe, or other methods as specified in the agreement.
4. Service Suspension and Interruption
Payment Due Date and Grace Period:
- For all subscription types, if a payment is due, a grace period of five days is allowed.
- If no payment is received within this period, the service will be suspended.
Service Suspension: Service suspension will occur if payment is not received within the specified grace period. Unlimitech Cloud LLC reserves the right to suspend services with or without notice.
Service Suspension Charges: Service suspension due to non-payment will still incur charges. No reimbursement will be made for the suspension period.
Customer Responsibility: Customers are responsible for paying for the service on time with or without notice, as they have the ability to consult their own invoices and pay them proactively. This will help avoid service suspension. Service interruptions may occur with or without prior notice.
5. Access to Invoices and Payment Methods
Customers are provided access to their own invoices on Stripe or through our custom platform. On these platforms, customers can view and pay invoices and update payment methods in a self-service manner.
6. Personalized Support
We provide personalized support as a value-added service. Support can be provided through different authorized channels but always requires the customer to submit a support ticket to our support portal first. Support will be delivered with an SLA of 2 business days to first response for general cases and 1 business day for first response for service availability issues. The support we offer covers only service availability and service malfunctions. The support does not include configurations o…
7. Onboarding Support
We offer onboarding support as a value-added service to help customers configure and enable Google Workspace for their domain. Onboarding support covers assistance with initial setup and configuration. In cases where issues arise with the domain, such as existing old accounts or other complications, we will do our best to resolve these issues. If domain issues cannot be resolved, we will advise changing the domain. If changing the domain is not viable, we will offer a refund according to our r…
Unlimitech Cloud LLC – Remote Teams Service Terms and Conditions
1. Introduction
These terms and conditions govern the use of the Remote Teams service provided by Unlimitech Cloud LLC. By engaging with our service, you accept these terms in full. If you disagree with any part of these terms, you must not use this service. These specific terms are to be read in conjunction with our General Terms and Conditions. In case of any conflict, the terms specified here will take precedence.
2. Scope of Service
The Remote Teams service is a customized offering exclusively for the client. It involves the hiring of dedicated staff and/or assigning our existing staff to work solely on the client’s project. This service is designed for clients with development needs that require more than just small-scale developments—typically projects that demand continuous development over an extended period of time.
Remote Teams provides resources such as web developers, full stack developers, backend developers, frontend developers, mobile developers, and testing specialists. Our developers are mainly located in Colombia. To keep a cost-effective rate, the developers do not require spoken English proficiency. Only a read-write English skill is required. If a specific developer resource is required to speak English, this may modify the estimated rate.
This service is ideal for projects requiring a consistent development capacity. The contracted resources (typically 160 hours per month for each dedicated resource) are not used on any other project, ensuring exceptional service speed and real-time availability for the client. The client benefits from having an exclusive development team with direct focus on their needs, as well as the value-added services of technical leadership and architecture support.
If a client requests the removal of a team member, a 40-day notice is required to complete administrative tasks in alignment with applicable laws. Unlimitech Cloud LLC will make every effort to maintain the stability, technical skills, and productivity of the team. In case a resource needs replacement due to performance or any other reason, Unlimitech Cloud LLC will expedite the process to minimize productivity impacts.
For hiring new resources, the client may choose to authorize a higher pay rate than initially estimated based on the market state. Otherwise, Unlimitech Cloud LLC will continue to find resources within the estimated range.
3. Team Composition and Roles
The Remote Teams model typically starts with a base team that includes a frontend developer and a full stack developer. Additional resources can be added based on the project’s complexity and scope, such as backend developers, mobile developers, and testers.
The time spent by technical leaders and architects in keeping the development team’s productivity up is considered a value-added service. The tasks they perform for planning, such as daily meetings, project consulting, definition, and planning, are the activities that the charge is made for. Roles such as Scrum Master, technical leadership, and software architecture are crucial in ensuring proper planning, execution, and coordination of the project. The Scrum Master and architecture roles are billed separately, with at least 20 hours per month typically allocated for each.
4. Service Capacity and Collaboration
The Remote Teams service is based on installed capacity rather than a pay-per-hour model. The objective is to maximize the use of contracted resources for the benefit of the project. It is in the client’s interest to provide necessary collaboration and ensure that the information required for planning and executing the project is available.
The Scrum framework requires periodic meetings with the client—daily or every other day—to keep the project on track and address any information needs promptly. The client must assign necessary roles on their side in a diligent and efficient manner to facilitate progress.
5. Salvaging Projects and Addressing Technical Debt
The Remote Teams service is often engaged by clients whose previous projects have failed or stalled. In such cases, Unlimitech Cloud LLC steps in to salvage the project, which requires addressing and fixing the technical debt accumulated in the project’s earlier stages. This process is crucial for ensuring the ability to continue the project effectively.
Clients must acknowledge that there will be a period dedicated to resolving technical debt, and during this time, progress may seem minimal. However, ignoring technical debt would do more harm than good, and addressing it is necessary for the long-term success of the project. One of the primary reasons the project may have become suboptimal or stalled is often due to unresolved technical debt, and it is essential to resolve these issues before moving forward.
We understand that the client may have had bad development experiences and may feel frustrated by the amount of time and money invested in a project. However, it is vital that they are willing to make the “last” effort to make it work. The Remote Teams service has proven effective in putting projects on the right track, and this commitment is essential for achieving success.
6. Payment Terms
Remote Teams services are billed monthly in advance, as Unlimitech Cloud LLC is responsible for paying team members on time and ensuring their well-being. The minimum commitment for the Remote Teams service is three months. Early cancellation (without notice) incurs a fee of at least one month’s value.
Unlimitech Cloud LLC strives to keep the shape of the team intact and to retain team members for the long term. To achieve this, annual price adjustments are necessary, ensuring the team remains competitive in the market. After the first year of service, price adjustments are made every February based on the average Consumer Price Index (CPI) of the USA and Colombia from the previous year.
Team members are entitled to paid vacations, which are covered as part of the service, ensuring their well-being and motivation.
For hiring new resources, the client may choose to authorize a higher pay rate than initially estimated based on the market state. Otherwise, Unlimitech Cloud LLC will continue to find resources within the estimated range.
7. Commitment and Flexibility
The client needs to understand the importance of committing to an adequate level of investment in both money and time to obtain the most value from the service. A commitment of only 3 or 6 months is generally insufficient for achieving project success. The client should think in terms of years to be able to achieve a mature and successful product.
The Remote Teams service is designed for projects with high complexity and extended duration, where the precise timeline cannot always be predicted. Instead, the project is addressed in phases, with value delivered incrementally as the development progresses. As we move forward, our ability to predict timelines with greater accuracy will improve.
8. Limitations of Liability
Unlimitech Cloud LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from the use or inability to use the Remote Teams service. Our liability is limited to the total amount of fees received for the service in the past three months.
We do not guarantee specific outcomes regarding the duration or results of the project. The client must understand that software development projects involve uncertainties and challenges that can impact the timeline and outcome.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising out of or relating to these terms shall be resolved in accordance with our dispute resolution procedures.
10. Contact Information
If you have any questions about these terms and conditions, please contact us at:
Unlimitech Cloud LLC
8813 Fox Dr.
Polk City, FL 33868
Email: contact@unlimitech.cloud
Phone: +1 727 307 4342
Unlimitech Cloud LLC – Website Factory Service Terms and Conditions
1. Introduction
These terms and conditions govern the use of the Website Factory service provided by Unlimitech Cloud LLC. By engaging with our service, you accept these terms in full. If you disagree with any part of these terms, you must not use this service. These specific terms are to be read in conjunction with our General Terms and Conditions. In case of any conflict, the terms specified here will take precedence.
2. Scope of Service
Website Factory is a service primarily intended for companies, marketing agencies, or other organizations with ongoing website building needs. The service involves hiring a dedicated or part-time Website Builder who specializes in WordPress, using popular graphic builders like Divi or Elementor. This service allows our clients to efficiently deliver websites to their customers.
Clients can hire a Website Builder for part-time (limited hours per month) or full-time (160 hours per month) engagements. Full-time engagements provide quicker response times, typically with acknowledgment of requirements within one to two hours and an estimated resolution time of same-day or next-day.
A dedicated Project Manager is included at no additional cost to oversee the execution of projects, manage information, and prioritize activities. The Project Manager does not communicate directly with the client’s end customers and will only place activities in the development queue once all necessary information has been gathered.
In addition to website building services, the Website Factory service includes supportive design, infrastructure, software development, and software architecture time. Specifically:
- 20% of the contracted Website Builder time is allocated to design support activities.
- 10% of the contracted Website Builder time is allocated to infrastructure support and web development activities.
- 5% of the contracted Website Builder time is allocated to solution and software architecture support.
Supportive refers to additional assistance provided to complement the main website building activities, such as design, infrastructure, or development tasks that help expedite and enhance the quality of the project but are not the primary focus. These supportive hours help cover tasks like creating page designs, migrating websites to production, coding CSS or JavaScript, configuring specialized plugins, and consulting on complex functionalities. Please note that supportive services are not guaranteed real-time or near real-time response times.
It is highly recommended to use our supportive web design as a complement to speed up website implementation, not as the main website design service. The client is highly encouraged to have their in-house designer or design team to achieve the best balance between quality and speed of service. In-house design also preserves the client’s brand identity and value for its customers.
3. Payment Terms
Advance Payment: Payment is required in advance for all Website Factory services. The agreed payment amount will be specified in the service proposal or contract.
Payment Methods: Payments may be made via automatic ACH, Credit/Debit card through Stripe, or international transfer. Clients must pay according to the payment schedule provided in the proposal or contract.
Commitment Period: The minimum commitment for the Website Factory service is three months. Cancellation requires at least 45 days’ notice to ensure the well-being of our technical resources.
4. Service Levels and Limitations
The service level agreement (SLA) depends on the type of engagement:
- Full-Time Website Builder: Response time within one to two hours. Resolution time will depend on the individual requirement, work queue, and resource availability.
- Part-Time Website Builder: Same-day response time with a standard resolution time of approximately three days, depending on the schedule and the specific requirement.
All additional support activities, such as design, infrastructure, and development, are provided on a supportive basis. There is no guaranteed response time for these supportive services. The client should plan and provide requirements in advance to ensure smooth and timely execution.
- Building a Page: Once a design is approved (meaning we have a full mock-up of the page), building a page typically takes from two to four hours.
- Homepage Design: Producing a design for a homepage can take from six hours to three days, depending mainly on the speed of the client’s feedback and the quality of the instructions and completeness of the design information and resources. This time might be shorter if the client chooses to use a premade template. Too short design times generally affect design quality.
- Site Migrations: Site migrations are often done within the same day and up to two days.
- Development Requirements: Development requirements may take up to three days to be acknowledged, but resolution will depend on the task’s complexity.
- Solutions/Software Architect Coordination: The client needs to coordinate a time when an architect can be available to meet. Sending all available information prior to the meeting will be helpful to expedite the process.
- Hosting Cloud Service Migrations: When the client hires our Hosting Cloud service, migrations of websites to that hosting are free of charge and do not use the IT support hours.
Any software development deriving from Website Factory follows its own times and conditions according to the scope of the software development project.
Delivery times are always estimates, and we work diligently to meet them. However, the client must understand that they cannot be treated as fixed. The client should plan accordingly to meet its customer’s expectations regarding delivery times.
The customer is responsible for a final quality check on the product before delivering it to its customer. While we ensure our technical quality, we don’t ensure quality on subjective points such as design, whether something looks good or not, except when it is an objective technical point. In other words, our quality assurance is entirely objective and technical. Beyond that, it is the responsibility of the client.
It is important to note that no end-customer can request updates or information directly from the Website Factory team, and no real-time delivery guarantees are provided. However, efforts will be made to accommodate the client’s needs as quickly as possible, especially in the Full-Time model.
5. Client Responsibilities
- Product Owner Assignment: The client must designate a product owner for the service. This individual will serve as the main point of contact and provide all necessary information for website development. Without a product owner, service delivery cannot proceed.
- Requirement Clarity: Clients must provide clear and concise requirements for each task. Ambiguous or incomplete requirements can lead to delays, which are the responsibility of the client. Requirements should include specifics such as objectives, scope, product images, prices, purchasing models, etc.
- Content Provision: Clients must provide all necessary content, including text, images, videos, products, and other assets in a timely manner. Content must meet quality standards such as proper grammar, spelling, and formatting. Unlimitech Cloud LLC generally does not revise content; any corrections we may make do not relieve the client of their responsibility for content quality.
- Timely Communication: Clients are expected to respond promptly to requests for feedback or information. Response times should ideally be overnight or up to three days in the worst-case scenario. Delays in communication will impact the project timeline.
- Platform Use: The service is delivered exclusively through Unlimitech Cloud LLC’s platforms. Clients must use our platform to interact with our team. We do not provide service on the client’s platforms.
- Quality Check: The customer is responsible for a final quality check on the product before delivering it to its customer. While we ensure our technical quality, we don’t ensure quality on subjective points such as design, whether something looks good or not, etc., except when it is an objective technical point. In other words, our quality assurance is entirely objective and technical. Beyond that, it is the responsibility of the client.
- Conduct Towards Team: The client and its representatives must maintain respectful and professional conduct towards Unlimitech Cloud LLC staff at all times. Any inappropriate, derogatory, or unprofessional behavior may result in termination of services as described in the Termination section.
6. Design, Development, and Infrastructure Support
The Website Factory service includes the support of a complete team consisting of a Project Manager, Web Designer, Web Developer, Infrastructure Specialist, and Solutions Architect. However, the support provided by these team members is on an as-needed basis and not guaranteed in terms of response times.
- Design Support: 20% of the Website Builder’s time is allocated for design-related activities. The client must provide base design resources (e.g., Photoshop files, predefined templates, colors) for our designers to work with.
- Infrastructure and Development Support: 10% of the Website Builder’s time is allocated for infrastructure-related tasks and web development support, such as migrating websites to production, configuring plugins, or writing custom code. IT support hours can also be used independently for IT maintenance tasks, such as server updates, site updates, domain, and email configurations.
- Solution Architecture Support: 5% of the Website Builder’s time is allocated for solution architecture activities, such as consulting on specific functionalities or custom plugins.
These supportive hours help provide flexibility and ensure that specialized tasks are completed efficiently.
7. Intellectual Property Rights
All intellectual property rights in the materials, content, designs, and deliverables created as part of the Website Factory service shall remain the exclusive property of Unlimitech Cloud LLC until full payment has been received. Upon full payment, the client will be granted a non-exclusive, non-transferable license to use the deliverables for their intended purpose.
Unlimitech Cloud LLC retains the right to showcase any work produced as part of the Website Factory service for portfolio and marketing purposes unless explicitly prohibited by the client in writing.
Any third-party materials, such as plugins or software, remain the intellectual property of their respective owners, and the client must adhere to their respective licensing agreements.
We will allow the use of our licenses for plugins and other tools as long as the client retains our service. In case the client ceases the service, we do not make guarantees on how long the licenses will be available or if they will be renewed or removed.
It is our intellectual property, the know-how, and processes regarding website building. The client must not use any of our technical or organizational knowledge for its own benefit or to build an independent operation. This limitation is for 5 years after ceasing the contract. Whenever we find a breach of this, we are entitled to collect up to 6 months of service fees, depending on the depth of the breach.
8. Termination
Unlimitech Cloud LLC reserves the right to terminate the service agreement for any breach of these terms and conditions. Immediate termination may occur if the client or any representatives engage in inappropriate, derogatory, or unprofessional behavior toward any Unlimitech Cloud LLC staff. In such cases, penalties for early termination will apply.
9. Limitations of Liability
Unlimitech Cloud LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from the use or inability to use the Website Factory service. Our liability is limited to the total amount of fees received for the service in the past six months. We do not guarantee specific outcomes such as increased sales or website traffic.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising out of or relating to these terms shall be resolved in accordance with our dispute resolution procedures.
11. Contact Information
If you have any questions about these terms and conditions, please contact us at:
Unlimitech Cloud LLC
8813 Fox Dr.
Polk City, FL 33868
Email: contact@unlimitech.cloud
Phone: +1 727 307 4342
Unlimitech Cloud LLC – Software Factory Service Terms and Conditions
1. Introduction
These terms and conditions govern the use of the Software Factory service provided by Unlimitech Cloud LLC. By engaging with our service, you accept these terms in full. If you disagree with any part of these terms, you must not use this service. These specific terms are to be read in conjunction with our General Terms and Conditions. In case of any conflict, the terms specified here will take precedence.
2. Scope of Service
The Software Factory service is primarily aimed at companies requiring short-term software development. The service is typically provided either on a project basis or on an hourly basis.
- Project-Based Development: This option provides a defined scope and objective for the project, with an estimated timeline for completion. The client receives assurance that the project will be executed in alignment with the agreed scope.
- Hourly Development: This option is generally limited to small projects requiring less than 40 hours of work. The estimated number of hours is not guaranteed to represent the final effort required, which may result in cost variations.
The client must understand that project durations are estimates and can change based on new information or emerging complexities. The project timeline provided is indicative of the estimated delivery time but does not represent the exact time spent on development.
3. Project Execution and Communication
For project-based development, Unlimitech Cloud LLC provides a certain level of autonomy during project execution. The majority of requirements are specified at the start of the project, and updates may be limited until the estimated delivery time is reached. Daily or frequent progress updates are not included as part of the standard scope, but can be arranged at an additional cost or agreed upon for high volume clients.
It is understood that changes in scope or objective may be required as new information or unforeseen complexities arise during the project. The client will be informed of any such changes, and adjustments will be made to ensure a viable solution for both parties.
4. Payment Terms
- Advance Payment: All Software Factory services commence upon payment in advance. The project execution will follow our availability schedule.
- Hourly Services: For hourly services, it must be noted that hours represent effort and not necessarily continuous calendar time.
- Changes in Scope: Any changes in the scope or objective of the project after the start may result in additional costs, which will be agreed upon with the client.
- Warranty: Software developed under the Software Factory model includes a 30-day warranty for system malfunctions related to the project goals and scope. After this period, any bugs or additional work are considered standalone tasks that will be charged separately.
5. Delivery and Deployment
- Deployment: When requested by the client, deployments can be made to production environments, provided the client authorizes it. In cases where deployment to production is not authorized, Unlimitech Cloud LLC will provide the necessary support to the client for self-deployment or deploy in an alternative development environment.
- Delivery Conditions: Delivery is considered complete once the software meets the project goals, regardless of the availability of a production environment. In such cases, delivery may include source code and necessary evidence of functionality.
- Documentation: Deliverables include any documentation necessary for the solution to operate as expected. However, detailed technical documentation, such as know-how related to software architecture or modification guides, is not included unless explicitly agreed upon, and will be charged separately.
6. Client Responsibilities
The client is responsible for:
- Providing a clear and complete set of requirements before the project begins.
- Ensuring that the development environment and necessary infrastructure are available if deployment is required.
- Timely communication and decision-making to prevent delays in the project.
- Paying for any additional time-consuming administrative activities, such as updating Jira systems or other tracking tools, if such activities are requested. No administrative tasks are normally included in the Software Factory service without extra cost.
7. Intellectual Property
- Ownership: The client will have ownership of the software developed, including source code, once full payment is made. Unlimitech Cloud LLC retains ownership of any reusable components, libraries, or know-how that are part of the development process.
- Confidentiality: Any knowledge or technical expertise gained during the development process shall remain confidential and must not be used by the client to replicate the service or build an independent operation.
8. Limitations of Liability
Unlimitech Cloud LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from the use or inability to use the Software Factory service. Our liability is limited to the total amount of fees received for the service in the specific proposal or contract being executed.
We do not guarantee specific outcomes regarding the duration or results of the project. Software development projects involve uncertainties and challenges that can impact the timeline and outcome.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising out of or relating to these terms shall be resolved in accordance with our dispute resolution procedures.
10. Contact Information
If you have any questions about these terms and conditions, please contact us at:
Unlimitech Cloud LLC
8813 Fox Dr.
Polk City, FL 33868
Email: contact@unlimitech.cloud
Phone: +1 727 307 4342